RETURNS & REFUNDS
Effective 1 January 2019
If you are not satisfied for any reason, you may return any product within 30 days of purchase for either a full or pro-rated refund, depending on the amount of product returned. We always appreciate pictures if there is an issue, either with the product itself, or with damage in shipment.
Returns do not require return authorization, but advanced notice is appreciated. Return shipping charges are the responsibility of the customer. Shipping, handling and/or insurance charges for both the shipment or the return are non-refundable. COD’s for shipping on returned products will not be accepted. Refunds can only be applied to the card numbers charged, no exceptions. Mana Life Laboratory will pay the shipping on a product replacement.
Replacement of Items that freeze and break the container
Unless you specifically request, packages are not insured for any loss or damage due to freezing, splitting or leakage of bottles and will not be replaced. During times of colder weather, there is a small chance liquid fulvic products may freeze. This will not affect product quality. Usually the bottles do not split when frozen, but it is possible. If you do not want to take the chance, please wait to order liquids until after any freezing weather has passed. Items that are damaged in shipment, for reasons other than freezing, with leakage of contents will be replaced at no charge. We ask for pictures to confirm the damage.
Return Shipping Address:
Mana Life Laboratory
3817 Lawndale Drive Suite D1
Greensboro, NC 27455-1641